Legal notice

Seller: kakavii

Representative: Keika Serizawa

Address: 3F, Mitsuhashi Building, 1-3-3 Kita-Aoyama, Minato-ku, Tokyo 107-0061, Japan

Phone Number: +81-3-6328-4416

(Please note that we do not offer support by phone. For inquiries, please contact us via email.)

Email: support@kakavii.com

Product Pricing:

All prices are displayed on each product page, inclusive of tax.

Additional Fees:

Shipping fee: ¥900 (tax included)

Additional charges may apply for certain areas, including remote islands. Please refer to our Shipping Policy for details.

Payment Methods and Timing:

We accept the following payment methods:

Payments are processed approximately within 4 business days of order confirmation.

Shipping Method and Timing:

Orders will be shipped via Yamato Transport within 5 business days of order confirmation.

Orders placed on weekends or national holidays will be processed on the next business day.

Returns, Defective Items, and Cancellations:

We do not accept cancellations, returns, or exchanges due to customer preferences.
If you receive a defective or incorrect item, please contact us by email within 7 days of receiving the item.

After confirming the situation, we will offer an exchange or refund if replacement stock is unavailable.

Return Period:

Please contact us within 7 days of receiving your item.

Return Shipping Fees:

If the return is due to a defect or shipping error on our part, we will bear the return shipping cost.
We do not accept returns or exchanges for reasons attributable to the customer

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